Got a question? Check the list below for answers.
For our hire policies, please check our terms and conditions.
Quick Help Answers:
- Getting a quote
- How do I get a quote and make a booking?
- Our Prices
- How do I pay?
- Are there any additional charges to the quote?
- How are rates calculated?
- Last minute bookings
- Do minimum hire periods apply?
- Optional Extras
- Mobile phones and Cell phones
- Insurance options
- Driver Endorsements
- Driver Requirements
- Is my driver's license valid?
- Is insurance included in the daily rate?
- Are there additional driver fees?
- What are the age restrictions for hiring?
- Motorhome Payment information
- What is average age of vehicles?
- How much is the booking deposit?
- How much is the damage deposit?
- Damage Waiver
- How to do I pay for my rental?
- Can I prepay the whole hire now?
- Do one way hire fees apply?
- What are the cancellation fees?
- Depot and pick up info
- Can I pick up after hours?
- What if I return the vehicle early?
- What if I return the vehicle late?
- What is included?
- Are unlimited kms / miles included?
- Is 24 hour assistance included?
- Are taxes included?
- Motorhome Vehicle specifications
- Do any vehicles have towbars or roofracks?
- Do I have to pay a security bond?
- Motorhome Payment details
- Cancellation policy
- Quick bookings
- Traveling with Children
- Hiring baby equipment
- Trouble shooting
- Having problems booking?
- Can't open confirmation of booking?
- How much are UK Fuel prices?
- Green Motorhome Guide
- How to change a Gas Bottle
Still need help? Call our friendly team (+44) (0)845 095 6610
Getting a quote
Perform a search by entering your dates and location/postcode. Available motorhomes are displayed with inclusive prices. Add your travel destination and number of drivers for a final price. No hidden extras. What you see is what you pay; you can then proceed to make a booking.Return to Top
How do I get a quote and make a booking?
Once you find your ideal motorhome and have your quote, you can "Accept Quotation". Create a hirer profile using a username and password, enter your details and make a deposit payment to secure the booking. Secure payments are authorised using SagePay, a secure system to ensure your card details are not shared with anyone, even our members of staff.Return to Top
Our prices are calculated daily and shown online to offer you significant savings.Return to Top
How to Pay
We accept payments from Visa, Mastercard, Maestro and Electron. We cannot accept AMEX and Diners Cards. In special cases it may be possible to accept payment by bank transfer, please contact us for details.Return to Top
Are there any additional charges to the quote?
The quotation is fully inclusive there are no hidden charges. Excluding the damage deposit.
If you request additional extras displayed in the vehicles description. The items are priced if additional costs apply. These are extras arranged between the hirer and vehicle owner and do not involve the Motorhome Group. See the 'Extras' section.
How are rates calculated?
Your rental rates are calculated on a nightly basis, whereby you pickup around 9 a.m. on the start of the hire date and return the vehicle before 6 p.m. on the return date.Return to Top
Last minute bookingsReturn to Top
Do minimum hire periods apply?
These range from 3 to 7 nights. The minimum period will be displayed when you proceed to book a motorhome.Return to Top
Optional extras such as bedding packs, airport pickup and sat nav hire are listed in each motorhome description. Payment for these extras is due in cash on arrival and is not part of the hire cost.Return to Top
Some vehicles permit pets; this is detailed in the search listings and on each motorhome description.Return to Top
Smoking is permitted in some motorhomes; this is detailed in the search listings and on each motorhome description.Return to Top
Mobile phones and Cell phones
Under new UK Law, mobile phones and cell phones should not be used when in control and driving a vehicle on the road.Return to Top
Fully comprehensive insurance is included as standard. Additional insurance is available for travel to Ireland or the EU. The costs for this are calculated by obtaining a quote.Return to Top
We can accept drivers who hold endorsements on their driving licence and proceed with the hire. Minor licence points for speeding and other minor traffic violations can be accommodated.
We request that you fax or email us a copy of all named drivers licences both the front and back of the plastic card as well as the endorsement sheet in order that we can raise the fully comprehensive insurance cover for you as part of the hire.
List of UK driver endorsement codes can be see here.
All drivers must be 25-75 years old with a full driving licence held for 3+ years. Vehicles over 3500kg (3.5 tons) require a C1 entitlement or equivalent. Please check before hiring.Return to Top
Is my driver's license valid?
Valid driving licences need to be shown to the MotorhomeGroup.com before we can secure a hire for you. We ask that you fax or email us a copy, in order to raise the insurance for your hire. It is your legal responsibility to check that you have a valid driving licence. If you have any questions, please do not hesitate to ask the DVLA or MotorhomeGroup.com.Return to Top
Is insurance included in the daily rate?
Not all the insurance costs are included in the rate or estimate price as shown on the first live website page. Only when you have completely entered in your hire details including additional drivers and travel destination will a final price include all insurance costs.Return to Top
Are there additional driver fees?
There are additional driver fees, as they incur additional insurance costs. We strongly recommend drivers to take breaks if they feel tired or sleepy when driving. Having an additional driver would allow you to continue on your journey if the primary driver needed to take a break. It may make for an enjoyable hire if others were added to the insurance as additional named drivers.Return to Top
What are the age restrictions for hiring?
Restrictions of hire are covered in more detail within our terms and conditions. You cannot hire a motorhome that will be illegal for you to drive. Please see your driving licence for vehicle category entitlements. For example if you hold a valid UK C1 licence you will be allowed to drive a vehicle over 3.5 tons / 3500Kgs. If you are unsure please ask the DVLA or MHG representative.Return to Top
Motorhome Payment information
On payment transaction emails, and the balance of funds owed will be displayed once you have begun the booking process online. We do not issue out paper receipts as all payments are monitored online within the online booking process and for the hirer profile.Return to Top
What is average age of vehicles?
The age of the vehicle is shown on our site. As a general rule most vehicles are between 2-5 years old unless stated. All our vehicles members guarantee that the vehicles they supply are road worthy and meet all required UK legal requirements.Return to Top
How much is the booking deposit?
A deposit of £200 per hire week is payable to secure a booking. If the hire less than 4 weeks in advance then the full hire amount will be due when booking.Return to Top
How much is the damage deposit?
We do take a damage deposit of £1200 is preauthorised on your credit/debit card 5 days before your hire start date. This is not a payment; no money will leave your account. A preauthorisation ensures that, in the event of damage, payment can be taken for repair costs and/or other charges such as late returns or failure to empty the toilet cassette.Return to Top
We do not offer a damage waiver. Damage waivers are only valid for third party collisions and do not alleviate the standard damage deposit in the majority of cases. If an accident is not your fault please obtain witness statements or statements from the third party. We do have insurance to enable the damage deposit and other costs to be reclaimed from the third party in these situations.Return to Top
How to do I pay for my rental?
We accept all major credit cards, and you can pay directly online when making the booking. We accept the following credit cards, Visa, Master card, Maestro and Electron. We do not accept AMEX and Diners Cards.Return to Top
Can I prepay the whole hire now?
Yes, we take full hire payment before the start of the hire as standard. We also take a damage deposit pre-aurthorization of £ 1200 Pounds Sterling on the start day of the hire. We require a personal or company credit card with appropriate official driving licence documents in order to raise the insurance for the hire. Hires can also pay by cheque or bank transfer if time allows for the funds to have cleared before the hire start date. If you plan to do this please contact the MotorhomeGroup.com before hand to arrange this. The damage deposit may be added to your fee and the balance returned to you at the end of a successful hire.Return to Top
Do one way hire fees apply?
Some vehicles offer airport pick and return, they may also offer one way hires. Please see the vehicle description for more details or contact the MotorhomeGroup.com if you have a hire request. We would be happy to help.Return to Top
What are the cancellation fees?
We incur costs in canceling a booking. The vehicle you wished to originally hire has been made unavailable to others who may want to hire it. If you cancel your booking for what ever reason you will lose your booking deposit. For some very high demand periods we may able to recover some costs on your behalf if we are given time to offer the vehicle again for hire. We cannot guarantee that this is always possible and cannot guarantee that you will receive funds equivalent to your original hire tariff. Please see our terms and conditions for more details.
We recommend you take out holiday insurance. We do not provide holiday insurance cover.Return to Top
Depot and pick up info
You are provided with the exact pickup and drop-off locations once you have finalized the booking. Since our members are private individuals we only publish their information to you once you have completed a final booking transaction step. We do provide general location information such as the city or village, county and region location to help you locate a hire in your desired pickup area.
Airport Pickup and Return may include an additional fee for as stated in the vehciles extras section.
Can I pick up after hours?
It maybe possible to pickup a motorhome between the hours of 4pm - 10pm. Please check with the MotorhomeGroup.com before booking the vehicle if this is required.Return to Top
What if I return the vehicle early?
If you return the vehicle early without notice there maybe no one able to accept responsibility for the vehicle and complete a return inspection. You cannot abandon the vehicle, the vehicle is still your legal responsibility and you have signed a contract to this effect. If for what ever reason you want to return the vehicle to the owner before the designated return date and time please contact both the member and MotorhomeGroup.com. We cannot accept responsibility for the vehicle if you leave the vehicle on the roadside without competing a proper return handover. Note that only legally insured drivers named on the insurance document can drive the vehicle.Return to Top
What if I return the vehicle late?
If you return the vehicle late a late fee will be deducted from your damage deposit. Your vehicle has been insured till 10 a.m. on the last date of hire. Returning late incurs additional costs. This late fee is calculated per hour from the insurance required return time on the hire stated return date. We advise customers not to return vehicles later than stated in the hire. This is covered in greater detail in our terms and conditions.Return to Top
What is included?
All motorhomes listed include full sets of crockery, cutlery and cooking equipment. Many additional items are also included as listed in the motorhome description. Please check each motorhome for details.Return to Top
Are unlimited kms / miles included?
Unlimited mileage is included as standard with all our hires, subject to a fair usage policy.Return to Top
Is 24 hour assistance included?
24 road side breakdown assistance is provided as standard to all UK and European hires. If you need breakdown assistance please phone to call centre number provided on your MotorhomeGroup.com vehicle insurance policy and quote your reference number. If you do experience difficulties with your vehicle during the hire please contact the MHG member and MotorhomeGroup.com directly on telephone number:(+44)(0)845 095 6610Return to Top
Are taxes included?
UK prices include VAT as shown. It is standard practice to quote VAT included on all quotes unless stated within the United Kingdom of Great Britain, VAT is calculated at 17.5%Return to Top
Motorhome Vehicle specifications
Each motorhome listing contains detailed information and descriptions of sleeping arrangements, sizes, layouts etc. Please check each listing thoroughly. If you still have a question, please contact us for more information.Return to Top
Do any vehicles have towbars or roofracks?
Roofracks are permitted for use if fitted to the motorhome. Towbars are not allowed under any circumstances, even if one is fitted to the motorhome. Towbars are not covered under our insurance policy and usage would invalidate the hire agreement.Return to Top
Do I have to pay a security bond?
No. The damage deposit is sufficient. We do take a damage deposit of 1200 Pounds Sterling on the start day of your hire.Return to Top
Motorhome Payment details
Please check the terms and conditions to see the payment details of the vehicle you are interested in. The hire price will determine the booking deposit requested. As a general rule the hirer the cost for hire the higher the booking deposit required. After the booking is confirmed please check if the MotorhomeGroup.com can accept early balance payment for the hire.Return to Top
Cancellations can be made at any time. Please check our terms and conditions for full details.Return to Top
We cannot generally accept bookings with less than 3 days notice from the start date of the hire.Return to Top
Traveling with Children
Under UK law the driver of a vehicle is legally responsible for the safe transportation of passengers. Please check current DVLA legislation to ensure that your specific requirements are being met. Baby seats and/or booster seats may be required. Some motorhomes can provide these but it is the responsibility of the hirer to ensure that these are supplied. Seat belts must be available for children under 13, please ensure that the motorhome has the correct number needed for your party. Refunds cannot be issued for bookings made with disregard to seat belt laws.Return to Top
Hiring baby equipment
Please be aware that babies and children are required by law to have child seat fitted for us during transportation in vehicles. Full details of which can be seen on the DVLA website. Some vehicles can be hired with child or baby seats if provided. Proper child or baby seats can be purchased from suppliers such as Halfords or other similar stores.Return to Top
If you cannot solve the problem online from this help menu please do not hesitate to contact immediately via email or phone if you are having booking problems. We would be happy to help you.Return to Top
Having problems booking?
If a problem should arise staff are on hand 24/7 to provide assistance. 24 hour roadside breakdown cover is also provided as standard on all hires.Return to Top
Can't open confirmation of booking?
Sometimes so antivirus software or email serves reject our booking emails. We endeavor to email people again.Return to Top
How much are UK Fuel prices?
UK fuel prices vary depending on region and fluctuate regularly. A third part site such as Petrolprices.com can provide up to date information. Most motorhomes use Diesel fuel. Please ensure that you fill up your motorhome with the correct fuel before driving away from a petrol station. As a rough guide motorhomes can expect to do 25-30mpg depending on size, weight and travel conditions.
Petrol is measured using an octane rating. This is the fuels ability to resist engine knocking. Knocking occurs when the fuel mixes with air and explodes in the cylinder in a controlled explosion inside the vehicle engine. If fuel has a higher octane rating it will have a higher resistance to engine knocking.
There a three numbers shown at garages for fuel.
RON- Research Octane Number is measured under simple test conditions.
MON- Petrol's Motor Octane Number is measured under more controlled test conditions and at a higher engine speed and temperature.
The average value for both RON and MON is what is considered the actual road driving value called Road Octane Number. In many European countries the Research Octane Number (RON) is displayed at the petrol pump.
Diesel ignites and burns when it is compressed to release a great deal of energy at very high pressure in the engine cylinder. Diesel literally automatically ignites when compressed in the engine and combusts to 20 times the original space and pressure after combustion.
Bio-Diesel is more environmentally friendly Diesel. The fuel is made from renewable energy sources such as sugar beet, rape seed oil and sun flower oil. Bio-Fueled vehicles have a lower carbon footprint and release any toxic gases into the environment.
Please check that your vehicle can take Bio-Diesel fuel before filling up at the garage pump.
Leaded Four Star petrol has been removed from all UK major forecourts on the 1st January 2000.
Common UK forecourt petrol fuels include:
Ordinary unleaded - 95 RON
Super unleaded - 98 RON
Leaded Four Star - 98 RON
Green Motorhome Hire Guide
Like everyone, motorhome users have a responsibility to protect the environment. Do your part to help preserve the motorhome the great outdoors for future generations by following these conservation tips:
- Keep motorhome engines well tuned to conservation energy and reduce emissions.
- Always use marked motorhome campsites.
- Recycle as you travel. Take note of campground recycling categories: they may be different from those you use at home. Most supermarkets have recycling facilities nearby.
- Minimize the use of disposables. Mix your own cold drinks from powders, and assign a mug to each family member rather than using paper cups. Discard excess packaging at home.
- Keep campfires small to minimize the amount of ash and pollution. Don't put anything into the fire pit that will not burn, such as plastics, foils, and metals. Observe fire rules, which may change each day with weather conditions.
- Use non-toxic cleaning supplies and tank additives.
- Your favorite music may be your neighbor's noise pollution. Observe motorhome quiet hours for generators, boom boxes, and noisy games.
- Where pets are permitted, keep them indoors or use a screw-in stake. Tying them to trees can damage fragile bark.
- Work with nature. In hot weather, use natural shade, awnings and canvas covers. In cold weather, park where the motorhome will be protected from northerly winds.
- At the end of your trip, dispose of all rubbish properly.
- Leave campground showers, the dump station, and the campsite as clean as you found them.