Motorhome Hire Online Help
Welcome to the fast way to find answers to your vehicle hire questions. Please browse contents listed below which has questions answered by topic.
- Getting a quote
- How do I get a quote and make a booking?
- Our Prices
- Are there any additional charges to the quote?
- How are rates calculated?
- Do minimum hire periods apply?
- Extras
- Pets
- Smoking
- Mobile phones and Cell phones
- Insurance options
- Driver Endorsements
- Driver Requirements
- Is my driver's license valid?
- Is insurance included in the daily rate?
- Are there additional driver fees?
- What are the age restrictions for hiring?
- Motorhome Payment information
- What is average age of vehicles?
- How much is the booking deposit?
- How much is the damage deposit?
- How to do I pay for my rental?
- Can I prepay the whole hire now?
- Do one way hire fees apply?
- What are the cancellation fees?
- Depot and pick up info
- Can I pick up after hours?
- What if I return the vehicle early?
- What if I return the vehicle late?
- What is included?
- Are unlimited kms / miles included?
- Is 24 hour assistance included?
- Are taxes included?
- Motorhome Vehicle specifications
- Do any vehicles have towbars or roofracks?
- Do I have to pay a security bond?
- Motorhome Payment details
- Cancellation policy
- Quick bookings
- Traveling with Children
- Hiring baby equipment
- Trouble shooting
- Having problems booking?
- Can't open confirmation of booking?
- How much are UK Fuel prices?
- Green Motorhome Guide
Getting a quote
All our quotes are provided online via our website, which features live, up-to-the-minute pricing. Please note that we do not provide separate quotations.
To obtain a online quote, please enter in the dates you want to from and select the region, you will the total only be shown that are available vehicles. Select the vehicle you want to obtain a quote for, enter in driving information on the right and side. Select quote. The online quoted price will be displayed or follow the error message instructions given.
Any extra charges will be shown in the vehicle description or extras box, these are paid directly to the vehicle owner and not paid for to the Motorhome Group. A full list of prices is covered in our Terms and Conditions. All Motorhome Group prices are summarized in the online quote before payment is taken on our booking page. Return to Top
How do I get a quote and make a booking?
You start the booking process by finding the vehicle you wish to hire. Enter in the dates you want to rent from and enter in the region you want to pickup from. You will be shown available motorhomes. Once you have chosen the vehicle you wish to hire, click on the continue button and enter in your driver hire details a, live quotation will be displayed. If you accept this quoted price by selecting the accept button you shall have started the booking process.
Any information you enter and submit on this page will be from our https security site, which means that this is one of the safest possible ways you can book. It may be quicker than booking via phone.
Our Prices
Our prices are calculated daily and shown online to offer you significant savings.
Are there any additional charges to the quote?
The quotation is fully inclusive there are no hidden charges. Excluding the damage deposit.
If you request additional extras displayed in the vehicles description. The items are priced if additional costs apply. These are extras arranged between the hirer and vehicle owner and do not involve the Motorhome Group. See the 'Extras' section.
How are rates calculated?
Your rental rates are calculated on a nightly basis, whereby you pickup around 4 p.m. on the start of the hire date and return the vehicle before 10 a.m. on the return date.
Do minimum hire periods apply?
There are minimum hire periods that vary through-out the year. These are shown online when obtaining an instant online quote.
Extras
Vehicle extras are mentioned in the vehicle description. Vehicle extras will not be included in the insurance calculation or quoted in the online quotation via our website. The payment for additional extras must be made directly with the vehicle owner.
Any additional charges that may apply if the vehicle is not returned as expected are outlined in our online terms and conditions. These terms are available at the time of booking on our website.
Pets
Pets and other animals are not permitted on all vehicles unless stated in the vehicle profile. If you ignored this and take animals with you, you are at risk losing your damage deposit. Plus you run the risk of causing problems for other hirers who take the vehicle expecting that it will not contain animal hair. Many people have allergies and are allergic to animal hair.
Smoking
Smoking is not permitted on all vehicles unless stated in the vehicle profile. If you violate this and smoke in the vehicle you risk losing your damage deposit. Many people are asthmatic are allergic to smoke. Please consider to others.
Mobile phones and Cell phones
Under new UK Law, mobile phones and cell phones should not be used when in control and driving a vehicle on the road.
Insurance options
Our fully comprehensive insurance will cover named additional drivers, for UK, Ireland or European travel when requested. These options are available when selecting your motorhome.
Driver Endorsements
We can accept drivers who hold endorsements on their driving licence and proceed with the hire. Minor licence points for speeding and other minor traffic violations can be accommodated.
We request that you fax or email us a copy of all named drivers licences both the front and back of the plastic card as well as the endorsement sheet in order that we can raise the fully comprehensive insurance cover for you as part of the hire.
List of UK driver endorsement codes can be see here.
Driver Requirements
All drivers must be between the ages of 25-75 years old and hold a full UK compatible driving licence. All Named drivers must hold a valid full driving licence which is compatible with the mass of the vehicle they wish to hire. We request that you fax or email us a copy of all named drivers licences both the front and back of the plastic card as well as the endorsement sheet in order that we can raise the fully comprehensive insurance cover for you as part of the hire.
Is my driver's license valid?
Valid driving licences need to be shown to the MotorhomeGroup.com before we can secure a hire for you. We ask that you fax or email us a copy, in order to raise the insurance for your hire. It is your legal responsibility to check that you have a valid driving licence. If you have any questions, please do not hesitate to ask the DVLA or MotorhomeGroup.com.
Is insurance included in the daily rate?
Not all the insurance costs are included in the rate or estimate price as shown on the first live website page. Only when you have completely entered in your hire details including additional drivers and travel destination will a final price include all insurance costs.
Are there additional driver fees?
There are additional driver fees, as they incur additional insurance costs. We strongly recommend drivers to take breaks if they feel tired or sleepy when driving. Having an additional driver would allow you to continue on your journey if the primary driver needed to take a break. It may make for an enjoyable hire if others were added to the insurance as additional named drivers.
What are the age restrictions for hiring?
Restrictions of hire are covered in more detail within our terms and conditions. You cannot hire a motorhome that will be illegal for you to drive. Please see your driving licence for vehicle category entitlements. For example if you hold a valid UK C1 licence you will be allowed to drive a vehicle over 3.5 tons / 3500Kgs. If you are unsure please ask the DVLA or MHG representative.
Motorhome Payment information
On payment transaction emails, and the balance of funds owed will be displayed once you have begun the booking process online. We do not issue out paper receipts as all payments are monitored online within the online booking process and for the hirer profile.
What is average age of vehicles?
The age of the vehicle is shown on our site. As a general rule most vehicles are between 2-5 years old unless stated. All our vehicles members guarantee that the vehicles they supply are road worthy and meet all required UK legal requirements.
How much is the booking deposit?
We take a non refundable booking deposit. The deposit is 200 Pounds Sterling per week.
How much is the damage deposit?
We do take a damage deposit of 950 Pounds Sterling on the start day of your hire. This damage deposit is returned to you when you return the vehicle in the same condition at the end of the hire period.
Once you have selected the vehicle you are interested in, please read the vehicle description and accept our terms and conditions for hire. This will begin the booking request process. Any extra options such as pickup and delivery, additional items hire will have to be paid directly to the vehicle owner / MHG member.
How to do I pay for my rental?
We accept all major credit cards, and you can pay directly online when making the booking. We accept the following credit cards, Visa, Master card, Maestro and Electron. We do not accept AMEX and Diners Cards.
Can I prepay the whole hire now?
Yes, we take full hire payment before the start of the hire as standard. We also take a damage deposit pre-aurthorization of £ 950 Pounds Sterling on the start day of the hire. We require a personal or company credit card with appropriate official driving licence documents in order to raise the insurance for the hire. Hires can also pay by cheque or bank transfer if time allows for the funds to have cleared before the hire start date. If you plan to do this please contact the MotorhomeGroup.com before hand to arrange this. The damage deposit may be added to your fee and the balance returned to you at the end of a successful hire.
Do one way hire fees apply?
Some vehicles offer airport pick and return, they may also offer one way hires. Please see the vehicle description for more details or contact the MotorhomeGroup.com if you have a hire request. We would be happy to help.
What are the cancellation fees?
We incur costs in canceling a booking. The vehicle you wished to originally hire has been made unavailable to others who may want to hire it. If you cancel your booking for what ever reason you will lose your booking deposit. For some very high demand periods we may able to recover some costs on your behalf if we are given time to offer the vehicle again for hire.
We cannot guarantee that this is always possible and cannot guarantee that you will receive funds equivalent to your original hire tariff. Please see our terms and conditions for more details.
We recommend you take out holiday insurance. We do not provide holiday insurance cover.
Return to TopDepot and pick up info
You are provided with the exact pickup and drop-off locations once you have finalized the booking. Since our members are private individuals we only publish their information to you once you have completed a final booking transaction step. We do provide general location information such as the city or village, county and region location to help you locate a hire in your desired pickup area.
Airport Pickup and Return may include an additional fee for as stated in the vehciles extras section.
Can I pick up after hours?
It maybe possible to pickup a motorhome between the hours of 4pm - 10pm. Please check with the MotorhomeGroup.com before booking the vehicle if this is required.
What if I return the vehicle early?
If you return the vehicle early without notice there maybe no one able to accept responsibility for the vehicle and complete a return inspection. You cannot abandon the vehicle, the vehicle is still your legal responsibility and you have signed a contract to this effect. If for what ever reason you want to return the vehicle to the owner before the designated return date and time please contact both the member and MotorhomeGroup.com. We cannot accept responsibility for the vehicle if you leave the vehicle on the roadside without competing a proper return handover. Note that only legally insured drivers named on the insurance document can drive the vehicle.
What if I return the vehicle late?
If you return the vehicle late a late fee will be deducted from your damage deposit. Your vehicle has been insured till 10 a.m. on the last date of hire. Returning late incurs additional costs. This late fee is calculated per hour from the insurance required return time on the hire stated return date. We advise customers not to return vehicles later than stated in the hire. This is covered in greater detail in our terms and conditions.
What is included?
Please check the description of the vehicle to see what is included with the vehicle. All vehicles come with a minimum inventory, as outlined in our inventory list.
Everything included in the price of the hire is shown in the vehicle description with extra items mentioned if charged for.
All quotes include additional drivers, travel locations if selected before the quote was generated. Please check your emails and transaction information for further details based on your quote request.
Are unlimited kms / miles included?
Yes, unlimited kilometers or miles are included unless stated in the vehicle description.
Is 24 hour assistance included?
24 road side breakdown assistance is provided as standard to all UK and European hires. If you need breakdown assistance please phone to call centre number provided on your MotorhomeGroup.com vehicle insurance policy and quote your reference number. If you do experience difficulties with your vehicle during the hire please contact the MHG member and MotorhomeGroup.com directly on telephone number:(+44)(0)845 095 6610
Are taxes included?
UK prices include VAT as shown. It is standard practice to quote VAT included on all quotes unless stated within the United Kingdom of Great Britain, VAT is calculated at 15%
Motorhome Vehicle specifications
All known vehicle specification information is displayed on the vehicle profile available to all online for free.
Do any vehicles have towbars or roofracks?
Some vehicles come with roofracks, this will be mentioned in the vehicle description.
Under NO circumstances are you allowed to use the vehicle towbars, even if one is fitted. The hirer is not insuranced to use the towbar on the vehicle.
Do I have to pay a security bond?
No. The damage deposit is sufficient. We do take a damage deposit of 950 Pounds Sterling on the start day of your hire.
Motorhome Payment details
Please check the terms and conditions to see the payment details of the vehicle you are interested in. The hire price will determine the booking deposit requested. As a general rule the hirer the cost for hire the higher the booking deposit required. After the booking is confirmed please check if the MotorhomeGroup.com can accept early balance payment for the hire.
Cancellation policy
Please check the terms and conditions which will cover our cancellation policy.
Quick bookings
We cannot generally accept bookings with less than 3 days notice from the start date of the hire.
Traveling with Children
Under UK law the driver of vehicle is legally responsible for the safe transport of passengers. Please check that you are providing the legal requirements for children in your care with the DVLA.
Hiring baby equipment
Please be aware that babies and children are required by law to have child seat fitted for us during transportation in vehicles. Full details of which can be seen on the DVLA website.
Some vehicles can be hired with child or baby seats if provided.
Proper child or baby seats can be purchased from suppliers such as Halfords or other similar stores.
Trouble shooting
If you cannot solve the problem online from this help menu please do not hesitate to contact immediately via email or phone if you are having booking problems. We would be happy to help you.
Having problems booking?
Please do not hesitate to contact immediately via email or phone if you are having booking problems. We would be happy to help and try and resolve your hire issue.
Can't open confirmation of booking?
Sometimes so antivirus software or email serves reject our booking emails. We endeavor to email people again.
UK fuel prices vary depending on the region or area you are in. A good website to get up to date fuel price information in PetrolPrices.com
Please check that you put the correct fuel into your vehicle before driving away from a filling station.
Octane numbers
Petrol is measured using an octane rating. This is the fuels ability to resist engine knocking. Knocking occurs when the fuel mixes with air and explodes in the cylinder in a controlled explosion inside the vehicle engine. If fuel has a higher octane rating it will have a higher resistance to engine knocking.
There a three numbers shown at garages for fuel.
RON- Research Octane Number is measured under simple test conditions.
MON- Petrol's Motor Octane Number is measured under more controlled test conditions and at a higher engine speed and temperature.
The average value for both RON and MON is what is considered the actual road driving value called Road Octane Number. In many European countries the Research Octane Number (RON) is displayed at the petrol pump.
Diesel ignites and burns when it is compressed to release a great deal of energy at very high pressure in the engine cylinder. Diesel literally automatically ignites when compressed in the engine and combusts to 20 times the original space and pressure after combustion.
Bio-Diesel is more environmentally friendly Diesel. The fuel is made from renewable energy sources such as sugar beet, rape seed oil and sun flower oil. Bio-Fueled vehicles have a lower carbon footprint and release any toxic gases into the environment.
Please check that your vehicle can take Bio-Diesel fuel before filling up at the garage pump.
Leaded Four Star petrol has been removed from all UK major forecourts on the 1st January 2000.
Common UK forecourt petrol fuels include:
Ordinary unleaded - 95 RON
Super unleaded - 98 RON
Leaded Four Star - 98 RON
Green Motorhome Hire Guide
Like everyone, motorhome users have a responsibility to protect the environment. Do your part to help preserve the motorhome the great outdoors for future generations by following these conservation tips:
- Keep motorhome engines well tuned to conservation energy and reduce emissions.
- Always use marked motorhome campsites.
- Recycle as you travel. Take note of campground recycling categories: they may be different from those you use at home. Most supermarkets have recycling facilities nearby.
- Minimize the use of disposables. Mix your own cold drinks from powders, and assign a mug to each family member rather than using paper cups. Discard excess packaging at home.
- Keep campfires small to minimize the amount of ash and pollution. Don't put anything into the fire pit that will not burn, such as plastics, foils, and metals. Observe fire rules, which may change each day with weather conditions.
- Use non-toxic cleaning supplies and tank additives.
- Your favorite music may be your neighbor's noise pollution. Observe motorhome quiet hours for generators, boom boxes, and noisy games.
- Where pets are permitted, keep them indoors or use a screw-in stake. Tying them to trees can damage fragile bark.
- Work with nature. In hot weather, use natural shade, awnings and canvas covers. In cold weather, park where the motorhome will be protected from northerly winds.
- At the end of your trip, dispose of all rubbish properly.
- Leave campground showers, the dump station, and the campsite as clean as you found them.
Observing these simple greener motorhoming guidelines will help make you a Green motorhome user!
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