FAQ - Motorhome Hirers Frequently Asked Questions
Frequently asked Questions for Motorhome Hirers. If you have any problems and the frequently asked section does not help please call us on 0845 0177 471 and a member of staff will advise you.
Frequently Asked Hirer Questions
How do I book a motorhome?
You can book a motorhome online by following these 3 easy steps:
- Search for available motorhomes
- Browse search results and choose a suitable motorhome.
- Proceed and enter your travel details and make a secure deposit payment online using a credit or debit card.
What licence do I need to drive a motorhome?
The type of driving licence you require depends on the maximum mass of the motorhome. UK drivers can drive a motorhome weighing up to 3500kg on a standard category B1 licence. A C1 licence is required in order to drive a motorhome with a maximum mass of over 3500kg. Non-UK licences may have different weight restrictions. Please check before hiring. You will need to send us copies of your license before insurance is issued. Motorhome restrictions are covered in more detail within the motorhome hirer help section.
I am not between 25 and 70 years old. Can I still drive the motorhome?
No. Drivers must be aged between 25 and 70 years old during the entire hire period.
I just passed my driving test. Can I drive a motorhome?
No. You must have held a full driving licence for at least 3 full years before the hire start date in order to drive the motorhome.
I don't have a UK licence. Can I drive a motorhome?
Yes. Provided you have held the license for 3 years and you are within the age limits. Please check the weight restrictions on your licence with the DVLA. You are required to send us a copy of your license before insurance is issued.
Do you offer a Collision Damage Waiver?
No. A Collision Damage Waiver is an additional insurance on your damage deposit. We believe that a CDW does not protect the safety of motorhomes in your care or provide a beneficial service to our customers. A CDW often comes with many exclusions and is of negligible benefit.
What happens if I damage the motorhome?
As you would expect with a hotel or holiday cottage, you will be responsible for damage caused to the motorhome while in your care. If you are involved in a road accident you are involved in a road accident you must ensure you get the insurance details of all parties and witness contact details.
If you are involved in a road accident which was not your fault you must ensure you get the insurance details of all parties and witness contact details to recover uninsured losses.
A £1200 damage deposit is preauthorised before you travel in order to ensure the motorhome is returned in the same condition as it was upon collection. This is covered in more legal detail within the Terms and Conditions for hire.
How many people can travel in a motorhome?
The maximum permitted to travel in a motorhome is usually 6. Only if a motorhome has 7 seatbelts are 7 people permitted. Larger parties must book more than 1 motorhome or arrange an accompanying mode of transport.
Can I hire a motorhome for 1 day?
No. The minimum hire period is 3 days. During busier periods the minimum may be 4 or 7 days. Please check the website for your chosen dates.
How much fuel will the motorhome use?
The amount of fuel used will depend on how heavy the vehicle is. Generally, motorhomes achieve between 25 and 30 miles per gallon.
How do I get water in the motorhome?
A water pump operates using the leisure battery to pump water from an internal storage tank You can top up the tank using a fresh water supply in a campsite.
Can I use the appliances without an electric hookup?
Yes. All heating and cooking appliances in a motorhome use the onboard gas bottles. Internal lighting and water pumps use the 12 Volt supply from the leisure battery.
Are motorhomes suitable for cold weather?
Yes, motorhomes are well insulated and have good heating systems. Most are "winterised" and have inboard water tanks. UK motorhomes are not generally fitted with winter tyres or supplied with snow chains. Travel to ski resorts is not advised.
How does the toilet work?
Motorhomes have cassette toilets installed. You use them like a standard toilet, flushing after use. The waste is stored in a removable cassette which is accessed from outside the motorhome. You will need to remove and empty the toilet cassette when necessary. A toilet chemical is used to ensure cleanliness and cassettes must be emptied in designated points. Full instruction on this will be given during the vehicle handover.
